POLICIES

Methods of payment: Cash, MasterCard, Visa, Discover

ALL appointments are to be prepaid/hold with a credit card number.

You will not be charged unless cancellation policy is not followed, or in case of no show/no call.

Scheduling Policy:

 

BEFORE YOUR APPOINTMENT:

Please arrive 15 minutes early in order for you to fill out your informed consent and medical questionnaire unless you have completed it before hand and brought it with you.

Note: Each session includes a 5 minutes pre-interview and 5 minutes at the end for you to re-dress

 

HYGIENE:

We expect client to arrive at the massage therapy session with good hygiene.

Showering before a session is highly encouraged and appreciated.

For the comfort of the therapist and client, please minimize the use of perfume, cologne or scented products.  Please we ask you to be considerate not only towards your Massage Therapist/Esthetician but to other clients as well.  Remember this is a NON-SMOKING environment.  If you are a smoker, please refrain from smoking before your session.  Therapist has the right to cancel the appointment for any strong scent (smoking/perfume/fragrance or any other) that may affect the health of therapist and/or clients.

 

TARDINESS:

My goal is to offer the same type of attention and pampering to each and every client. For this reason, if you are late 5 minutes, your massage will be reduced by that amount of time.

If you are late for more than 20 minutes, your appointment will be 30 minutes long, but will still be responsible to pay for the whole hour of the service.

 

CANCELLATIONS:

Due to an increase in the number of late cancellations and missed appointments, I have found the need to enforce a new policy regarding cancelled or missed appointments. As I do not see multiple people at one time, every appointment missed, in an hour that remains open that another client could have filled. Time, yours and mine, is valuable, and I consider the time I have scheduled with you important for your continued well-being, as well as for my continuation as a practitioner.

I am requesting a 24-hour notice of cancellations (this gives me time to try contact other clients interested in an earlier, or later session). Less than 24 hours is not acceptable. Missed appointments without notices are not acceptable.

The full fee will be charged for a missed appointment without notice. Cancelled appointments without minimum notice, will be charged the full service fee.

There are situations that will be handled case-by-case.

If a client is a no-call/no-show for a schedule appointment, they will need to provide a credit card to rebook. The credit card will not be charged unless the client again does not call/show for the rebooked appointment.

In the event that you need to cancel your appointment, 24-hour cancellation notice is required.

Call 407-375-3559 (No text messages) and leave a voicemail or email me to cancel your appointment.

If you need to change your appointment time, we ask, as a courtesy, that you notify us as soon as possible.

Initial: ___________

 

NO SHOWS: 

The amount of the service will be invoiced to you, and will be required to be paid in full before your next treatment session.

Prepaid Massages/Gift Certificates will be voided and marked as used. If you are ill please cancel and reschedule your appointment, as massage can exacerbate your condition.

 

Initials: ___________

ALL SALES ARE FINAL and NO REFUNDS are given. This includes gift certificates and massage/facial treatment packages.

 

SEXUAL APPROPRIATENESS:

Any suggested sexual behavior by the client towards the therapist or vice versa is not only unethical but also inappropriate and unacceptable.  If the therapist or the client feels uncomfortable at any time, the treatment will be stopped immediately and you will not get a refund. Sexual innuendos or advances will not tolerated!!!